Editor’s note: This article was originally published in 2016 but we’ve added this update about startup company Vessel, which is piloting a mug share program in Boulder, Colorado. Five coffee shops across the city have already signed up to participate. Participation is free for customers—they simply pick up their caffeine fix in a stainless steel, reusable mug at their participating café of choice and return it within five days to any participating shop when they are done. Vessel uses an app to track the mugs and ensure they make their way back to a pickup location. Coffee shops pay a small per cup fee for Vessel to retrieve and clean the cups, but that fee is less than the cost of a single disposable cup, making it a cost and trash saving endeavor for the coffee shops. Vessel plans to expand its program to other US cities, but for now we’ll watch and see how the program works.
What would you do to save a few pennies? Thirty to 45 percent of shoppers will remember their reusable grocery bags to save on a five-cent bag tax. Consumers will wash out and return 70 to 80 percent of recyclable bottles to cash in on bottle bill refunds. But fewer than two percent of coffee lovers will bring their own mugs to Starbucks to save a dime on their beverage. Why do people work hard to save on their bags and bottles but not on their cups of joe?
What reusables are up against
Many coffee shops have tried to promote reusable mugs by offering a 10-cent discount to customers who bring their own cups to the café. Starbucks, Seattle’s Best, and Peet’s all offer the discount, as do many local coffee shops, like The Hof and Ugly Mug in Portland and Cloud City Coffee in Seattle. Chances are, if a place sells coffee, it will give you a discount for remembering your tumbler. But few caffeine addicts are taking advantage.
The same few pennies charged as a fine turn out to be much more effective at curbing wasteful practices than when they come in the form of a small bonus or savings. Consumers hate being fined but rarely go out of their way to save a few cents (just think of all the times you’ve passed on coupons).
Several other obstacles stand in the way of a reusable-mug renaissance: carrying around a tumbler is inconvenient; unique travel-mug sizes can give baristas trouble; and, interestingly, the paper coffee cup has also become a status symbol, a signal of wealth and a busy schedule, and consumers are loathe to give that up.
So what can we do to meet these challenges and make reusables the new norm in Cascadia?
What works: Two case studies
Loss aversion: The case of the bag tax
Bag taxes, like those in Corvallis, Seattle, and Bellingham, charge consumers 5 to 10 cents for each disposable grocery bag they use per shopping trip. This charge has proven to be highly effective in prompting customers to bring their own bags to the store and avoid the fine. In Seattle, nearly 50 percent of stores reported a decrease in disposable bag use six months after the implementation of a 5-cent charge on paper bags. Ireland, which introduced a bag tax of about 19 cents in 2002, saw an even more dramatic decrease: consumers there used 94 percent fewer disposable bags in the first year of the program (!), and they continued to keep their consumption under 10 percent of former usage five years later.
It’s the same five cents, but when it’s a tax and not a refund, it carries a lot more weight with consumers.
Consumers are much more motivated to avoid a fine than to take advantage of a reimbursement, according to numerous behavioral economics studies (like this one). The bag tax in Montgomery County, Maryland, provides a good illustration. Before the County implemented its five-cent charge on disposable grocery bags, many stores offered a five cent bonus to customers who brought their own shopping bags. These stores saw almost no increase in reusable bags: 82 percent of customers used disposable bags in bonus stores, compared to 84 percent in stores offering no bonus. Once the 5-cent tax on disposable bags kicked in, however, use of disposables plummeted, and only 39 percent of customers used the taxed bags. It’s the same five cents, but when it’s a tax and not a refund, it carries a lot more weight with consumers.
But implementing a fee on disposable hot drink cups would also mean battling industry pushback. Though jurisdictions such as Kassel, Germany; Toronto, Canada; and the nation of South Korea have attempted to introduce such a fee, none has yet succeeded. For example, McDonald’s successfully challenged Kassel’s 30-cent charge on disposable cups in restaurants and cafés and eliminated the program from all cities in the country (see page 45).
The impact of income: The case of bottle bills
Bottle bills also offer a small cash motivator to change consumption habits, and they yield even greater participation rates than bag taxes. Two Cascadian jurisdictions, British Columbia and Oregon, have bottle bills. In these places, customers pay a five- to ten-cent deposit on every beverage bottle they purchase and get the money back when they return the empty and clean bottles to the store or other collection facility. Bottle recovery rates in these two jurisdictions are an impressive 70 to 80 percent, well above the United States’ national bottle recovery rate, which remains persistently below 40 percent.
Low-income people disproportionately drive the success of these programs. In Santa Barbara, California, recyclers with incomes under $25,000 receive 58 percent of all bottle return refunds, representing returns of far more bottles than they personally consume (see page 15).
Since 2014, the Binners’ Project, a group in Vancouver, British Columbia, has been advocating for a bottle bill-like program for coffee cups. To prove there is high interest in the program, it hosts an annual one-day event called Coffee Cup Revolution and offers a nickel for every cup turned in that day. In the latest Coffee Cup Revolution, binners across Vancouver collected 31,000 coffee cups in just four hours.
Despite high participation, the Binners’ Project notes that there are numerous barriers to implementing a deposit program on hot drink cups in British Columbia, including program expense. Bottle bill programs remain viable because aluminum and plastic bottles can yield high-quality recycled products, which is not yet true of paper cups. Most hot drink cups have a polyethylene inner coating that allows them to hold liquid but also makes them expensive to recycle. In fact, only a handful of jurisdictions in Canada and the United States have recycling facilities that can process these cups, including Ontario and San Francisco. Even in these places, finding a market for the recycled product is difficult. Most often cups are shipped to Asia for processing into low-quality paper pulp. The Binners’ Project hopes that in the long-term a refund system could drive recycling technology innovation and change the game for disposable cups.
Is there a better price point?
Is ten cents just not worth the trouble of toting your own tumbler? The fact is, bringing your own mug to a café is inconvenient. Just to save one measly cup from the landfill, you have to remember your tumbler and lug it around all day.
Commuter cups can be troublesome for baristas, too. Container sizes often don’t correspond to menu sizes, which makes pricing ambiguous. Is this particular Seahawks cup a grande or a venti? Add to this confusion the barista headaches of dirty mugs and tumblers that don’t fit on the steamer, and you’ve got another serious obstacle to reuse.
And for coffee lovers, there’s the missed chance to show off your cosmopolitan lifestyle by slinging around a fresh paper cup. There’s just something about that crisp white cylinder that’s hard to let go of.
If Cascadian cities taxed disposable coffee cups, they would likely curb consumption, because fees change behavior more than discounts.
Cafés on the University of Washington’s campus offer a 25-cent discount to customers who bring their own mugs, and they report that about 12 percent of beverages bought on campus are filled in personal mugs. Similarly, Seattle University offers a 20-cent discount for customers toting their cups, and it sees 13 percent participation on campus. Though that’s a nice bump up from Starbucks’ 2 percent refillable rate, it still isn’t comparable to the success of bag taxes and bottle bills. It’s clear, then, that price isn’t the only factor stopping customers from lugging a mug.
If Cascadian cities taxed disposable coffee cups, they would likely curb consumption, because fees change behavior more than discounts. So this proposal is worth considering, even though it carries a number of implementation obstacles. Passing a new fee on coffee cups is unlikely to be popular with customers or coffee shops, and it doesn’t address barista concerns of unique sizes and clean cups.
That said, there may be a different option, one that might grow organically until it trims the pile of over 2.3 billion (yes, billion) disposable hot drink cups thrown away in Cascadia every year. (That equals two-and-a-half cups thrown out by every Cascadian every week!) Read on…
Or is price the wrong question altogether?
Maybe price, tax, and bonus are the wrong questions—or at least not the first questions we should be asking. Changing the culture of reusables could reveal an even more effective path forward, addressing some of reusables’ more cost-resistant barriers.
As Cascadia has pioneered so many green cultural firsts, and indeed become known for its green soul, why not take on one more such opportunity—especially one tied to another of our cultural icons: coffee. In fact, we’ve already got some great example programs in our own backyard.
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Western Washington University (WWU) in Bellingham piloted a mug-share program in 2013 that aimed to do just that. The program targeted two major obstacles customers identified to bringing their own tumblers: 1) remembering the cups and 2) carrying them around all day. Participants in the mug share were able to take their beverages to go in reusable tumblers available in campus cafés. They could drop their dirty cups off later at any other participating café to be washed. Mug sharers had to return one tumbler before checking out another or pay a $15 replacement fee. This helped ensure mugs didn’t walk off too frequently or collect in dorm rooms.
WWU isn’t the first place to try a mug share. Many other universities have done so, including the University of Northern British Columbia and Whitman College. A small startup company called Good to Go even tried starting an exchange in New York City, in which customers would keep their own lids as a sign of membership in the exchange and just trade out tumblers at participating cafés.
A mug exchange could provide a number of benefits in addition to addressing customer convenience. Shared cups could correspond to standard drink sizes and fit espresso machines and frothers. Participating cafés could also cut down on water consumption. According to a Starbucks report from 2000, if just 10 customers per hour chose a reusable mug in each store, instead of a paper cup, Seattle’s Starbucks locations could save well over one million gallons of water annually, even after accounting for the extra dishwashing.
A caffeinated culture shift
The promise of a mug share program doesn’t stop with its fix for the annoyance of having to carry around your own cup—-it also builds a system that advertises reusable mugs as a social norm. The disposable coffee cup has become a sign of wealth for many: an indication of a busy schedule, an adult palette, and a great sense of style. And social norms are among the most powerful of influencers, even when we think they have no effect on us.
But a well-established mug exchange program, with branded, eye-catching tumblers, perhaps designed by local artists, could invert that sense of status and make going reusable something to be proud of. Cascadian cities could start mug exchanges that span across our many trademark coffee shops. With a café on nearly every corner, imagine how easy it would be to drop off your used tumbler. Or neighborhoods, universities, office buildings, and company campuses could start their own exchanges. Or coffee chains themselves could launch them, aiming to get their own branded tumblers in wide circulation before their competitors do. Perhaps mug exchanges could transform reusables from something hard to remember to something hard to forget.
Notes: UW reports that 5,000 disposable coffee cups are thrown out on campus on a typical day. This number is approximately one-quarter on weekends and holidays and approximately one-half during the summer months. As a result, I estimated that slightly over one million coffee cups are thrown out on campus every year. Reusable mugs account for 141,000 on-campus beverage sales per year, equivalent to approximately 12 percent of all on-campus beverage sales.
The number of disposable coffee cups used annually in Cascadia is difficult to verify. US EPA reports that 1.3 million tons of paper plate and cup waste is generated every year (Table 4). Assuming that about half of this is from cups and using an average paper cup weight of 11 grams, I calculate that approximately 54 billion cups are thrown out in the United States each year. This corroborates the most common estimate I found of 58 billion paper cups tossed in the United States each year (cited here, here, and here). Cascadian states of Idaho, Oregon, and Washington together account for about 4 percent of the total United States population, and assuming rate of coffee cup use is somewhat constant across the country, that means residents of these three states together chuck over 2 billion cups per year, or nearly 165 cups per person per year.
Canadian disposable cup consumption per person is a little lower than in the United States. Estimates suggest that 1.6 billion cups are thrown out in Canada per year, and with BC making up a little over 13 percent of the total Canadian population, this means BC residents throw out about 209 million cups per year, or 44 cups per person per year.
The Report of the Starbucks Coffee Company/Alliance for Environmental Innovation Joint Task Force, published in 2000, found that if 10 customers per hour chose a ceramic mug over a paper cup an average coffee shop could save 8,155 gallons of water per year. Estimating there are approximately 150 Starbucks stores in Seattle, this would mean Starbucks’ Seattle locations collectively would conserve 1,223,683 gallons of water each year.
It is down to convenience. Our office offers FREE coffee but I take the time to go to the lobby and pay 80 cents for the not free coffee anyway, because I want to easily dispose of my cup. Unlike bags, you have to CLEAN your mug… and if you are not home, it gets trickier and/or less convenient.
I simply ask for my coffee “in a mug for here” at Starbucks. They give me a ceramic mug to use on the premises. I return it when I’m done. This program exists now. You simply ask for it.
Nossa Familia in Portland started charging 25 cents for to-go cups, and they explain the success in this video presentation
“as you can see, on the left at Seven Corners, about half the people get their drink for here, 17% bring their own cup, so remember—Starbucks was 1-2%. 31% get it to-go. By the way, this is a one-week snapshot based on data that we collected last week, so it’s super recent.”
I think the other thing not mentioned here is mobile orders. You can’t provide a cup in advance if you’re ordering through an app, but a cup exchange could work.
What gives me pause, especially in winter, is that many baristas seem a little unclear about how to handle customers’ mugs&cups in a sanitary way.